Frequently asked questions
Answers about booking TokudAw private transfers in Tokyo. For tours and other travel services, visit tokudaw.com.
What can I book on TokudAw Lite?
TokudAw Lite is the public booking site for TokudAw private airport transfers and related Tokyo-area transportation. You can book fixed-price transfers to and from Tokyo's airports, Tokyo Disney Resort, and Tokyo Station.
How do airport pickups differ from airport drop-offs?
Airport pickups use scheduled arrival time and require a flight number. Airport drop-offs use pickup time and treat flight number as optional so TokudAw can validate timing and terminal details when provided. Non-airport transfers use a plain pickup time.
What does the airport transfer rate include?
The airport transfer rate includes: professional driver in a licensed vehicle; expressway tolls, parking, fuel, taxes, and driver-related expenses; airport meet-and-greet with 90 minutes of waiting time; flight tracking for early arrivals or delays; customized itinerary planning; experienced, personally vetted drivers; guaranteed supplier fulfillment with no seasonal repricing or cancellation; no additional payment required on the day.
How long will the driver wait at the airport?
Unless the booking confirmation states otherwise, airport meet-and-greet includes up to 90 minutes of waiting time from the relevant arrival or agreed pickup reference. For non-airport pickups, drivers may wait for a reasonable period, but extended waiting may be unavailable or may incur additional charges.
How is pricing shown and how do I pay?
Prices are shown in Japanese yen unless stated otherwise. Most airport transfer prices are fixed per confirmed route, vehicle, service type, pickup date and time, and booking details. Vehicle cards show a VAT-inclusive total. Card payments are processed by Stripe.
Which areas do you serve?
TokudAw arranges private transfers in and around Tokyo, including Haneda Airport, Narita Airport, Tokyo 23 Wards, Tokyo Station, Tokyo Disney Resort, and other supported service areas shown in the booking flow or confirmed in writing.
How do I cancel or change a booking?
To cancel or change a booking, contact TokudAw at bookings@tokudaw.com. Cancellations more than 48 hours before pickup may be eligible for a full refund of the transport fare, less any non-refundable third-party costs. Cancellations 24 to 48 hours before pickup may be charged up to 50%. Cancellations less than 24 hours before pickup may be charged up to 100%.
What happens if I miss the pickup?
A no-show may be charged up to 100% of the fare. For airport pickup bookings, the included waiting period described in the booking confirmation applies when accurate flight details are provided.
How does booking work?
Choose your route, receive a fixed quote for an eligible vehicle, then confirm passenger details and pay. A submitted booking request is not confirmed until TokudAw or its systems issue a confirmation.
Where can I find tours and other TokudAw services?
This site is for booking transfers. Tours, about, news, and blogs live on tokudaw.com.
Cancellation timing and refunds are described in the cancellation policy.